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CUSTOMER SERVICE: Grace under disaster Hotel guests say MGM Mirage ...
Evacuees from the Monte Carlo watch news coverage on monitors inside the MGM Arena on Jan. 25, the day the hotel-casino caught fire. A consultant says companies that handle catastrophes like fires with honesty and aplomb can secure loyal customers for life.
Photo by Jeremy Lyverse/Review-Journal
The burned facade and upper floors of the Monte Carlo after a fire broke out Jan. 25. The fire engulfed parts of the building's facade and roof and forced the evacuation of guests and staff. MGM Mirage had to transfer roughly 5,000 guests to other local hotels and keep them happy.
Photo by John Gurzinski
A Clark County firefighter sprays water on the southern side of Monte Carlo. MGM Mirage, which owns the hotel, offered to put guests displaced by the fire in other, sometimes upgraded, rooms.
Disney Movies
Two developers, Kevin Rafferty and Robert Coltrin, had devised an idea for a new California Adventure ride that would juxtapose the old-fashioned romance of a carnival midway with high-tech video game elements. They had a hunch that "Toy Story" and "Toy Story 2," the Pixar films about toys coming to life, would provide a good theme. But they didn't know much about carnival games. "We looked at each other and said, 'Are the games we remember from our childhoods even relevant anymore?' " Mr. Coltrin said. At the fair, the two were thrilled as they walked through rows of game booths wooden structures that carnival operators call "stick joints" to find crowds enjoying classic games like the ring toss and water guns. "We were like, 'Score!' and gave each other a high-five," Mr. Coltrin recalled.
MICK MCCABE: Record free-throw streak ends at 102
After his first miss, a time-out was called, and Redford went to the bench while the North Branch public address announcer hailed the record. "People started applauding and my teammates gave me a hug; they knew I was a little disappointed," he said. "But I had to get my head back in the game right away and go out there and knock the second one down." The neat thing about Redford's streak is that he wasn't overwhelmed by the feat. He never dreaded going to the free-throw line -- he actually looked forward to each free throw. "Honestly, I think it helped me focus a little more," he said. "I didn't really feel pressure. Once you're up there, you just let it go. I tried not to think about it too much. Everybody else made a big deal about it. "I think 102 is a pretty good number.
Off-duty Wayne County deputy snared in prostitution sting
A Wayne County deputy was among 18 people arrested in a call girl sting over the weekend. Sheriff Warren Evans tells The Detroit News and Detroit Free Press the unidentified deputy faces misdemeanor charges and his police powers are suspended. The off-duty deputy was ticketed during a sting targeting prostitutes and pimps who used an Internet site to advertise escort services. An undercover female deputy answered and set up a rendezvous when the deputy called the cell phone of one of the women being detained. The caller offered to pay for sex acts and was ticketed for solicitation. Fifteen women will be arraigned on misdemeanor charges Monday. Two men suspected of being pimps will be charged with pandering _ a four-year felony.
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